FAQ

Frequently Asked Questions

46 articles in this collection
Written by Nick Veneris and Shakima

How to stay in contact with your affiliates

This article explains how you can email or message your approved affiliates.

Written by Nick Veneris
Updated over a week ago

Add your affiliate registration page to Shopify

This article shows you how to embed your affiliate registration form into the Shopify platform.

Written by Nick Veneris
Updated over a week ago

How-to turn on Two-Factor Authentication

Improve your account security by activating 2FA

Written by Shakima
Updated over a week ago

Add your affiliate registration page to BigCommerce

This article shows you how to embed your affiliate registration form into the BigCommerce platform.

Written by Nick Veneris
Updated over a week ago

How To Change Your Merchant Login Email

This article shows you how to change and verify your login email.

Written by Nick Veneris
Updated over a week ago

How To Change Your Merchant Login Password

This article shows you how to reset your password.

Written by Nick Veneris
Updated over a week ago

Using Refersion

This article will help you get started with Refersion. You'll be up and running in no time!

Written by Nick Veneris
Updated over a week ago

How To Get The Most Out Of Refersion

I've connected my eCommerce backend to Refersion. Now what?

Written by Nick Veneris
Updated over a week ago

What Are The Different Statuses For A Conversion

An explanation for the different conversion status updates.

Written by Nick Veneris
Updated over a week ago

How To Upload Banners For Your Affiliates

Provide banners and other assets for your affiliates to promote your brand

Written by Nick Veneris
Updated over a week ago

How To Add Additional Team Members To Your Refersion Account

Create additional users accounts for your team.

Written by Nick Veneris
Updated over a week ago

How To Perform a Test Order

Running a test order ensures that your shop is properly integrated with Refersion.

Written by Nick Veneris
Updated over a week ago

How To Customize Automated Email Templates

Personalize the communication emails that go out to your affiliates.

Written by Nick Veneris
Updated over a week ago

General Info

What Is Refersion?

Written by Nick Veneris
Updated over a week ago

Does Refersion Offer Higher Tiered Enterprise Level Plans?

Written by Nick Veneris
Updated over a week ago

Do You Offer White labeling?

Written by Nick Veneris
Updated over a week ago

Do You Work With Other Apps Or Platforms?

Written by Nick Veneris
Updated over a week ago

What Languages Are Supported By Refersion?

Written by Nick Veneris
Updated over a week ago

Is Refersion Able To Track More Than One Shopping Cart/Domain?

Written by Nick Veneris
Updated over a week ago

Why Can't I Use A Public Email Address (Gmail/Yahoo) As My Affiliate Contact Email?

Written by Nick Veneris
Updated over a week ago

What Is An Affiliate Order?

Written by Nick Veneris
Updated over a week ago

What Does eEPC Mean?

Learn about Effective Earnings per Click (eEPC)

Written by Nick Veneris
Updated over a week ago

GDPR Compliance

Everything we're doing to stay GDPR compliant.

Written by Nick Veneris
Updated over a week ago

Your Account

Does My Plan Limit The Number of Affiliates Or Offers I Can Have?

This article explains information about how we define plans.

Written by Nick Veneris
Updated over a week ago

How To Upgrade My Plan For Shopify Users Only

This article walks Shopify users through upgrading their Refersion plan.

Written by Nick Veneris
Updated over a week ago

What Happens When You Go Over Account Limit In Sales?

Written by Nick Veneris
Updated over a week ago

Is Conversion Trigger Tracking Available For Startup Plans?

Written by Nick Veneris
Updated over a week ago

How To Change Your Refersion Plan

How Do You Upgrade Your Plan

Written by Nick Veneris
Updated over a week ago

How To Run Reports

This article walks you through all the different options of running reports.

Written by Nick Veneris
Updated over a week ago

How To Cancel Your Refersion Subscription

This article outlines the process a merchant needs to go through to cancel their account.

Written by Nick Veneris
Updated over a week ago

How Can An Affiliate Cancel Their Account?

Written by Nick Veneris
Updated over a week ago

Can I Speak To A Live Person?

Written by Nick Veneris
Updated over a week ago

Managing Affiliates

What Commission Rate Do You Recommend I Set For Affiliates?

Written by Nick Veneris
Updated over a week ago

If A Customer Clicks Through Multiple Links Before Buying, Is It Attributed To The First Or Last Affiliate Link?

Written by Nick Veneris
Updated over a week ago

What Happens If A Customer Returns A Product And I Already Credited My Affiliate For It?

Written by Nick Veneris
Updated over a week ago

How Do I Keep Affiliates From Being Credited For Their Own Purchases?

Written by Nick Veneris
Updated over a week ago

Can A Merchant Customize Different Sign Up Forms For Different Affiliate Groups?

This article refers to how many sign-up forms you can have.

Written by Nick Veneris
Updated over a week ago

How To Automatically Approve Affiliates By Offer

This article shows you how to change your offer settings so that your affiliates are automatically approved.

Written by Nick Veneris
Updated over a week ago

Does Refersion Allow Multi-Level Marketing?

This question applies to rewarding affiliates who recruit other affiliates, who in-turn bring in customers.

Written by Nick Veneris
Updated over a week ago

Is there a way to make it so that affiliates only get paid for a customer's first order?

Written by Nick Veneris
Updated over a week ago

Paying Affiliates

Is PayPal Required To Pay My Affiliates?

Paypal is not required to pay affiliates.

Written by Nick Veneris
Updated over a week ago

Can Refersion Track Recurring Subscriptions For Affiliates And Pay Them A Commision Each Month?

Written by Nick Veneris
Updated over a week ago

Can Merchants Give Product Rewards Instead Of Payments?

This article addresses the other ways to pay affiliates.

Written by Nick Veneris
Updated over a week ago

What Are The Supported Currency Codes

Here's our list of supported currencies.

Written by Nick Veneris
Updated over a week ago

Can I enable PayPal Payouts if I am a non-U.S. merchant?

This article addresses how merchants outside the US can activate Paypal Payouts.

Written by Nick Veneris
Updated over a week ago

What Are Some Of The Common Errors Associated With PayPal Payouts?

Written by Nick Veneris
Updated over a week ago