FAQ
How do I configure PayPal? How do I promote my affiliate registration page? How do I change my password? For common questions about Refersion, we’ve got quick answers.
How Do I Add Team Members? (Merchants)
Why Are Conversions Not Being Tracked for My Custom Integration?
Why Did My Test Order Fail? Why Is My Referral Link Not Working?
What Is the Partner Request and Who Is It From?
What Should I Include in My Terms & Conditions and Privacy Policy?
As a Merchant, How Do I Turn On Two-Factor Authentication?
What Are Hidden Conversions?
How can I select my platform after I've already signed up?
How Do I Change My Password? (Merchants)
How Do I Change My Login Email? (Merchants)
How does Refersion incorporate the guidelines of the GDPR into our data policies?
Refersion's Sub-processor List
How Do I Cancel My Account?
How to Complete the White Label Process
Are browser cookies used for Refersion conversion tracking?
Why Is the Last Order ID Processed Number Sometimes Different From the Last Number in My Payment Processor?
As a Merchant, How Do I Run Reports?
What Does eEPC Mean?
How Do I Perform a Test Order?
Are There Platforms Refersion Does Not Work With?
Is Refersion Able to Track More Than One Shopping Cart/Domain?
How to Add UTM Parameters to My Affiliates' Links
Product Feed FAQ for Merchants (Shopify)
How to Automatically Create Vanity URLs for Affiliates
How Do I Track Affiliate Sales Using Shopify Coupon Codes?
Can I Credit Only New Customers and Not Returning?
How Do I Automatically Accept Affiliate Applications?
I Deleted an Affiliate by Accident. What Now?
How Do I Bulk Upload Affiliates?
How do I ensure affiliates are not earning commission on VAT?
I'm an Affiliate. What Do I Need to Know?
What Commission Rate Do You Recommend I Set For Affiliates?
What Happens If a Customer Returns a Product and I Already Credited My Affiliate For It?
How Do I Upload Creatives For My Affiliates?
How Do I Add My Affiliate Registration Page to BigCommerce?
How Do I Add My Affiliate Registration Page to Shopify?
How Do I Reverse Approved or Denied Conversions?
Can Refersion Track Recurring Subscriptions Orders for Affiliates and Pay Them a Commission Each Month?
What Are the Different Statuses for a Conversion?
How does Refersion attribute orders that have multiple coupon codes?
How Does Refersion Deduplicate Conversions?
Can I Exclude Affiliates from Earning Commission on Self-Referred Orders?
Unified Payments FAQ
What are the fees associated with using Unified Payments?
Unified Payments Definitions
As a Merchant, Why Hasn't My Payment to Affiliates Gone Through?
What Are My Options for Paying Affiliates?
What Are The Different Paypal Mass Payment Error Messages?
How Can I Ensure I'm Getting My Affiliate Program Taxes Right?
What Are The Supported Currency Codes?