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FAQ
FAQ
How do I configure PayPal? How do I promote my affiliate registration page? How do I change my password? For common questions about Refersion, we’ve got quick answers.
General Info
What Is Refersion?
Pricing Overview and FAQ
How Do I Use Refersion?
Does Refersion Work With My Software?
How do I report a bug or error in my account?
Why are some of my notification emails from Refersion being marked as potentially dangerous in Gmail?
My Account
How Do I Add Team Members?
Why Are Conversions Not Being Tracked for My Custom Integration?
Why Did My Test Order Fail? Why Is My Referral Link Not Working?
What Is The Partner Request And Who Is It From?
What Should I Include In My Terms & Conditions And Privacy Policy?
How Do I Turn On Two-Factor Authentication?
What Are Hidden Conversions?
How can I select my platform after I've already signed up?
How Do I Change My Password? (Merchants)
How Do I Change My Login Email? (Merchants)
Why Can't I Use A Public Email Address (Gmail/Yahoo) As My Affiliate Contact Email?
How does Refersion incorporate the guidelines of the GDPR into our data policies?
How Do I Cancel My Account?
How to complete the white-label process
Tracking & Reporting
Are browser cookies used for Refersion conversion tracking?
Why Is the Last Order ID Processed Number Sometimes Different From the Last Number in My Payment Processor?
Can I Use Google Tag Manager (GTM) with Refersion?
How Do I Run Reports?
What Does eEPC Mean?
Are There Platforms Refersion Does Not Work With?
How Do I Perform a Test Order?
Is Refersion Able To Track More Than One Shopping Cart/Domain?
Managing Affiliates & Offers
How to automatically create vanity URLs for affiliates
Affiliate Discovery FAQ
Product Feed FAQ for Merchants (Shopify)
Amazon Integration FAQ
How Do I Get My Shopify Coupon Code Working?
Can I Credit Only New Customers and Not Returning?
How Do I Automatically Accept Affiliate Applications on Offers?
How Do I Communicate With and Motivate Affiliates?
I Deleted an Affiliate by Accident. What Now?
How Do I Bulk Upload Affiliates?
How do I ensure affiliates are not earning commission on VAT?
I'm an Affiliate. What Do I Need to Know?
What Commission Rate Do You Recommend I Set For Affiliates?
What Happens If A Customer Returns A Product And I Already Credited My Affiliate For It?
How Do I Keep Affiliates From Being Credited For Their Own Purchases?
How Do I Upload Creatives For My Affiliates?
How Do I Add My Affiliate Registration Page to BigCommerce?
How Do I Add My Affiliate Registration Page to Shopify?
Conversions & Payments
Refersion Pay FAQ
How Do I Set Up PayPal Payouts?
Why Hasn't My Affiliate Payment Gone Through?
What Are My Options for Paying Affiliates?
How Do I Reverse Approved or Denied Conversions?
What Are The Different Paypal Mass Payment Error Messages?
How Do I Increase My Payout Limit?
How Can I Ensure I'm Getting My Affiliate Program Taxes Right?
Can Refersion Track Recurring Subscriptions For Affiliates And Pay Them A Commission Each Month?
What Are The Supported Currency Codes?
What Are The Different Statuses For A Conversion?
