FAQ

How do I configure PayPal? How do I promote my affiliate registration page? How do I change my password? For common questions about Refersion, we’ve got quick answers.

Nick Veneris avatar Shakima avatar Matt Sena avatar
48 articles in this collection
Written by Nick Veneris, Shakima, and Matt Sena
My Account

How Do I Add Team Members?

Add users to your Refersion account
Nick Veneris avatar
Written by Nick Veneris
Updated over a week ago

Why Are Conversions Not Being Tracked for My Custom Integration?

Top reasons you might have encountered a snag with a custom integration
Nick Veneris avatar
Written by Nick Veneris
Updated over a week ago

Why Did My Test Order Fail? Why Is My Referral Link Not Working?

Common reasons your test order or referral link might not be working.
Nick Veneris avatar
Written by Nick Veneris
Updated over a week ago

What Is The Partner Request And Who Is It From?

We want to be sure you have an easy time connecting Refersion to your Shopify store
Nick Veneris avatar
Written by Nick Veneris
Updated over a week ago

What Should I Include In My Terms & Conditions And Privacy Policy?

How to set the rules of your affiliate marketing program
Nick Veneris avatar
Written by Nick Veneris
Updated over a week ago

How Do I Turn On Two-Factor Authentication?

Improve your account security by activating 2FA.
Shakima avatar
Written by Shakima
Updated over a week ago

Why Can't I See All of My Conversions?

Professional Plan customers have visibility for up to 130 conversions per month.
Nick Veneris avatar
Written by Nick Veneris
Updated over a week ago

How can I select my platform after I've already signed up?

If you skipped selecting your e-commerce platform when registering, read on!
Shakima avatar
Written by Shakima
Updated over a week ago

How Do I Change My Password? (Merchants)

This article shows you how to reset your password.
Nick Veneris avatar
Written by Nick Veneris
Updated over a week ago

How Do I Change My Login Email? (Merchants)

This article shows you how to change and verify your login email.
Matt Sena avatar
Written by Matt Sena
Updated over a week ago

Why Can't I Use A Public Email Address (Gmail/Yahoo) As My Affiliate Contact Email?

Nick Veneris avatar
Written by Nick Veneris
Updated over a week ago

How does Refersion incorporate the guidelines of the GDPR into our data policies?

A quick synopsis of our GDPR policies
Matt Sena avatar
Written by Matt Sena
Updated over a week ago

How Do I Cancel My Account?

How to cancel your Refersion account
Nick Veneris avatar
Written by Nick Veneris
Updated over a week ago
Managing Affiliates & Offers

How Do I Get My Shopify Coupon Code Working?

If your Shopify Coupon code isn’t working, there’s an easy fix!
Nick Veneris avatar
Written by Nick Veneris
Updated over a week ago

Can I Credit Only New Customers and Not Returning?

Apply a different commission, or no commission, for returning customers.
Nick Veneris avatar
Written by Nick Veneris
Updated over a week ago

How Do I Automatically Accept Affiliate Applications on Offers?

How to automate the application approval process — for high-volume offers or open programs.
Nick Veneris avatar
Written by Nick Veneris
Updated over a week ago

How Do I Communicate With and Motivate Affiliates?

Ways to get the most out of your growing affiliate network
Nick Veneris avatar
Written by Nick Veneris
Updated over a week ago

I Deleted an Affiliate by Accident. What Now?

What to do when you need to reactivate an affiliate or settle a conversion.
Nick Veneris avatar
Written by Nick Veneris
Updated over a week ago

How Do I Bulk Upload Affiliates?

If you have an established list of affiliates, here’s how to bring them over to Refersion.
Nick Veneris avatar
Written by Nick Veneris
Updated yesterday

What Is Value Added Tax (VAT)?

The definition of value added tax and whether or not you should use it.
Nick Veneris avatar
Written by Nick Veneris
Updated over a week ago

I'm an Affiliate. What Do I Need to Know?

Where Affiliates can go for tips and questions about Refersion
Nick Veneris avatar
Written by Nick Veneris
Updated over a week ago

What Commission Rate Do You Recommend I Set For Affiliates?

Nick Veneris avatar
Written by Nick Veneris
Updated over a week ago

What Happens If A Customer Returns A Product And I Already Credited My Affiliate For It?

Nick Veneris avatar
Written by Nick Veneris
Updated over a week ago

How Do I Keep Affiliates From Being Credited For Their Own Purchases?

Nick Veneris avatar
Written by Nick Veneris
Updated over a week ago

How Do I Upload Banners For My Affiliates?

Provide banners and other assets for your affiliates to promote your brand
Nick Veneris avatar
Written by Nick Veneris
Updated over a week ago

How Do I Add My Affiliate Registration Page to BigCommerce?

Steps to embed your affiliate registration form into the BigCommerce platform.
Nick Veneris avatar
Written by Nick Veneris
Updated over a week ago

How Do I Add My Affiliate Registration Page to Shopify?

Steps to embed your affiliate registration form into the Shopify platform.
Nick Veneris avatar
Written by Nick Veneris
Updated over a week ago