FAQ

How do I configure PayPal? How do I promote my affiliate registration page? How do I change my password? For common questions about Refersion, we’ve got quick answers.

Shakima avatar Nick Castellano avatar Andre Tan avatar +1
56 articles in this collection
Written by Shakima, Nick Castellano, Andre Tan and 1 other
My Account

How Do I Add Team Members?

Add users to your Refersion account
Nick Castellano avatar
Written by Nick Castellano
Updated over a week ago

Why Are Conversions Not Being Tracked for My Custom Integration?

Top reasons you might have encountered a snag with a custom integration
Nick Castellano avatar
Written by Nick Castellano
Updated over a week ago

Why Did My Test Order Fail? Why Is My Referral Link Not Working?

Common reasons your test order or referral link might not be working.
Nick Castellano avatar
Written by Nick Castellano
Updated over a week ago

What Is The Partner Request And Who Is It From?

We want to be sure you have an easy time connecting Refersion to your Shopify store
Nick Castellano avatar
Written by Nick Castellano
Updated over a week ago

What Should I Include In My Terms & Conditions And Privacy Policy?

How to set the rules of your affiliate marketing program
Andre Tan avatar
Written by Andre Tan
Updated over a week ago

How Do I Turn On Two-Factor Authentication?

Improve your account security by activating 2FA.
Shakima avatar
Written by Shakima
Updated over a week ago

What Are Hidden Conversions?

Professional Plan customers are able to review and payout a certain number of conversions per month
Andre Tan avatar
Written by Andre Tan
Updated over a week ago

How can I select my platform after I've already signed up?

If you skipped selecting your e-commerce platform when registering, read on!
Shakima avatar
Written by Shakima
Updated over a week ago

How Do I Change My Password? (Merchants)

This article shows you how to reset your password.
Nick Castellano avatar
Written by Nick Castellano
Updated over a week ago

How Do I Change My Login Email? (Merchants)

This article shows you how to change and verify your login email.
Matt Sena avatar
Written by Matt Sena
Updated this week

Why Can't I Use A Public Email Address (Gmail/Yahoo) As My Affiliate Contact Email?

Nick Castellano avatar
Written by Nick Castellano
Updated over a week ago

How does Refersion incorporate the guidelines of the GDPR into our data policies?

A quick synopsis of our GDPR policies
Matt Sena avatar
Written by Matt Sena
Updated over a week ago

How Do I Cancel My Account?

How to cancel your Refersion account
Nick Castellano avatar
Written by Nick Castellano
Updated over a week ago

How to complete the white-label process

Follow these required steps to complete the white-label setup for your account.
Shakima avatar
Written by Shakima
Updated over a week ago
Managing Affiliates & Offers

How to automatically create vanity URLs for affiliates

Automatically create short, personalized vanity URLs for your affiliates.
Shakima avatar
Written by Shakima
Updated over a week ago

Affiliate Discovery FAQ

Get answers to commonly asked questions about Affiliate Discovery
Shakima avatar
Written by Shakima
Updated over a week ago

Product Feed FAQ for Merchants (Shopify)

Get answers to commonly asked questions about Product Feed for merchants
Shakima avatar
Written by Shakima
Updated over a week ago

Amazon Integration F.A.Q

Frequently asked questions about Refersion's integration with Amazon
Shakima avatar
Written by Shakima
Updated over a week ago

How Do I Get My Shopify Coupon Code Working?

If your Shopify Coupon code isn’t working, there’s an easy fix!
Nick Castellano avatar
Written by Nick Castellano
Updated over a week ago

Can I Credit Only New Customers and Not Returning?

Apply a different commission, or no commission, for returning customers
Andre Tan avatar
Written by Andre Tan
Updated over a week ago

How Do I Automatically Accept Affiliate Applications on Offers?

How to automate the application approval process — for high-volume offers or open programs.
Nick Castellano avatar
Written by Nick Castellano
Updated over a week ago

How Do I Communicate With and Motivate Affiliates?

Ways to get the most out of your growing affiliate network
Andre Tan avatar
Written by Andre Tan
Updated over a week ago

I Deleted an Affiliate by Accident. What Now?

What to do when you need to reactivate an affiliate or settle a conversion.
Nick Castellano avatar
Written by Nick Castellano
Updated over a week ago

How Do I Bulk Upload Affiliates?

If you have an established list of affiliates, here’s how to bring them over to Refersion.
Nick Castellano avatar
Written by Nick Castellano
Updated over a week ago

How do I ensure affiliates are not earning commission on VAT?

Setting up your commission calculations to account for VAT.
Shakima avatar
Written by Shakima
Updated over a week ago

I'm an Affiliate. What Do I Need to Know?

Where Affiliates can go for tips and questions about Refersion
Nick Castellano avatar
Written by Nick Castellano
Updated over a week ago

What Commission Rate Do You Recommend I Set For Affiliates?

Nick Castellano avatar
Written by Nick Castellano
Updated over a week ago

What Happens If A Customer Returns A Product And I Already Credited My Affiliate For It?

Andre Tan avatar
Written by Andre Tan
Updated over a week ago

How Do I Keep Affiliates From Being Credited For Their Own Purchases?

Nick Castellano avatar
Written by Nick Castellano
Updated over a week ago

How Do I Upload Creatives For My Affiliates?

Provide creatives and other visual assets for your affiliates to promote your brand
Andre Tan avatar
Written by Andre Tan
Updated over a week ago

How Do I Add My Affiliate Registration Page to BigCommerce?

Steps to embed your affiliate registration form into the BigCommerce platform.
Nick Castellano avatar
Written by Nick Castellano
Updated over a week ago

How Do I Add My Affiliate Registration Page to Shopify?

Steps to embed your affiliate registration form into the Shopify platform.
Nick Castellano avatar
Written by Nick Castellano
Updated over a week ago
Conversions & Payments

Refersion Pay FAQ

Get answers to commonly asked questions about Refersion Pay
Shakima avatar
Written by Shakima
Updated over a week ago

How Do I Set Up PayPal Payouts?

Use the PayPal Payouts integration to pay your affiliates from Refersion
Nick Castellano avatar
Written by Nick Castellano
Updated over a week ago

Why Hasn't My Affiliate Payment Gone Through?

Some common reasons for failed or stalled payments, and what you can do about them.
Nick Castellano avatar
Written by Nick Castellano
Updated over a week ago

What Are My Options for Paying Affiliates?

Learn the different ways to pay affiliates
Andre Tan avatar
Written by Andre Tan
Updated over a week ago

How Do I Reverse Approved or Denied Conversions?

If you approved or denied a conversion and want to change that conversion status, here’s what to do...
Nick Castellano avatar
Written by Nick Castellano
Updated over a week ago

What Are The Different Paypal Mass Payment Error Messages?

Some common error messages when paying affiliates with MassPay, and how to solve them
Nick Castellano avatar
Written by Nick Castellano
Updated over a week ago

How Do I Increase My Payout Limit?

What to do when your owed commissions have exceeded your payout limit.
Nick Castellano avatar
Written by Nick Castellano
Updated over a week ago

How Can I Ensure I'm Getting My Affiliate Program Taxes Right?

It’s important to be aware of your responsibilities to affiliates and to the IRS.
Andre Tan avatar
Written by Andre Tan
Updated over a week ago

Can Refersion Track Recurring Subscriptions For Affiliates And Pay Them A Commission Each Month?

Shakima avatar
Written by Shakima
Updated over a week ago

What Are The Supported Currency Codes?

Here's our list of supported currencies.
Shakima avatar
Written by Shakima
Updated over a week ago

What Are The Different Statuses For A Conversion?

An explanation for the different conversion status updates.
Nick Castellano avatar
Written by Nick Castellano
Updated over a week ago