Q: What is Refersion?
Refersion is an affiliate manager that tracks, manages, and helps you grow you affiliate network. We integrate with all the major eCommerce platforms. We provide you with a place to register affiliates, create different types of offers, calculate commissions, and an easy way to track how much an affiliate needs to be paid per conversion.
Q: What is an affiliate order?
An affiliate order is an order generated through an affiliate's efforts. For example, if an affiliate is promoting your site through their unique link, and a visitor clicks on that link and purchases a product from your site, that counts as an affiliate order. Learn more...
Q: Does my plan limit the number of affiliates or offers I can have?
All modern plans include unlimited conversions and affiliates.
Older plans do have limits on the number of included conversions and/or affiliates. If you run out of affiliate orders, you’re notified upon logging into your Refersion account.
Q: What happens if I go over the monthly affiliate sales limit of my current plan?
If you are on a legacy plan, we continue to capture incoming sales, but they are left unprocessed so will not be visible. You can upgrade your plan at any time and the orders will be processed immediately. Learn more...
Q: Is Refersion able to track more than one shopping cart/domain?
Absolutely, we can track multiple carts and domain sales within the same account. Shoot us an email for more info: [email protected]
Q: Is PayPal required to pay my affiliates?
PayPal is not required to pay affiliates. You can pay commissions with store credit, checks, money orders, etc. and mark the affiliates as paid in Refersion.
Q: If a customer clicks through multiple links before buying, is it attributed to the first or last affiliate link?
The last click.
Q: Can a merchant customize different sign up forms for different affiliate groups?
Yes, each offer comes with a unique affiliate registration page. You can share those unique links by selecting the correct offer from the Affiliate Sign Up page dropdown on the Dashboard page.
Q: What type of commission structure do you support?
We offer the option to set a flat rate, percentage of sale, or tiered commission structures. Tiered commissions structures are a great way to motivate affiliates to earn a higher commission the more revenue they generate. More info can be found here.
Q: Can merchants give product rewards instead of payments?
You can choose to pay affiliates using a Gift Card instead. This function emails the affiliate a gift card that you would create in your ecommerce backend and marks the affiliate as paid. For example,you could send a gift card to your store.
Q: Which currencies do you support?
We support a wide variety of currencies, listed here. If a currency you’re looking for isn't listed, shoot us an email: [email protected]
Q: What languages are supported by Refersion?
Currently, we are only available in English.
Q: Is conversion trigger tracking available for Startup plans?
Conversion trigger tracking is only available on our Professional plan and above.
Q: What happens if a customer returns a product and I already credited my affiliate for it?
If you use Shopify, we have a new beta feature that allows Shopify customers to account for affiliate referred returns. Additionally, there are measures you can take to minimize the risks of overpayment. If you are not on Shopify, you can always issue a Manual Credit to adjust for the return.
Q: How can I change my plan?
If you're on the Startup or Growth plans, then you can freely change your plan on your own.
If you happen to be on our Enterprise level or Custom plan, then simply contact us at 1-866-Refersion or email at [email protected] and we'll take care of it for you.
Q: Does Refersion offer higher tiered enterprise level plans?
Absolutely! Reach out to us for more details: [email protected] or 1-866-REFERSION
Q: Do you work with other apps or platforms?
Absolutely! Some of our popular integrations can be found on our website.
Q: How can an affiliate member cancel their account?
You must contact the merchant and have them delete the account.
Q: Can Refersion track recurring subscriptions for affiliates and pay them a commision each month?
The links above give guidance to the integration. There are also step by step instructions here.
Q: What does eEPC mean?
Effective Earnings per Click, or eEPC for short, is a helpful metric for understanding how each affiliate is performing per 100 clicks. Learn more...
Q: What commission rate to offer for affiliates?
Refersion does not have a recommended commission rate, but the majority of our merchants use between 10-20% commission on products.
Q: How do I cancel my account?
The exact steps to cancel depend on your e-commerce platform. If your Refersion account is billed through Shopify, then you can simply uninstall our app to cancel your subscription. Otherwise to cancel, please email us at [email protected].
Q: Do you offer whitelabeling?
Yes, for Enterprise customers. The price is $499. Please contact us to discuss available options.
Q: Can I speak to a live person?
Sure! Feel free to reach us at 1-866-REFERSION. We're happy to chat and eager to help!