VERY IMPORTANT NOTE: If you are on a contracted plan (Scale or Legacy Enterprise) with Refersion, then please note that all minimum fees due for your contract need to be paid to cancel. For Shopify merchants on one of these plans, removing our app will NOT close your account.
If your account falls within this category (or you're not sure), please reach out to us via [email protected], and we'll be happy to assist.
Housekeeping Items
If you are a merchant and you are either ending your affiliate program or migrating it to a different platform, then please note that there are some things that you'll need to take care of first:
Inform your affiliates about the upcoming change (You can review your options for communicating with your affiliates).
Export any data and reports for record-keeping (You can check out how to run reports and also use our report request form).
Please note that failure to process payments may leave you open to civil liability and pursuit by your affiliate partners to retrieve the amounts owed.
If You Are Billed Through Shopify
If your Refersion account is billed through Shopify, then you can simply uninstall our app to cancel your subscription.
VERY IMPORTANT NOTE: If you're not billed through Shopify and instead are billed directly through us, then uninstalling our app from your Shopify store will NOT stop billing, nor will it close your account. Please email [email protected] to begin the cancellation process.
Other e-commerce merchant
Send us an email at [email protected], and we will begin the cancellation process for your account.
Affiliates
Affiliates can delete their own accounts from their Affiliate Dashboard:
From the Affiliate Dashboard, go to Settings > Delete Account.
Enter your Current Password and click Delete Account.
