If you decide that Refersion is not what you need, then you can cancel your account with us. If you are a trial user and you decide to cancel before your trial’s up, then you won’t be charged.
VERY IMPORTANT NOTE: If you are on a Custom/Enterprise or an annual plan with Refersion, then please note that all minimum fees due and owing for your contract will need to be paid to cancel.
Housekeeping Items
If you are a merchant and you are either ending your affiliate program or migrating it over to a different platform, then please note that there are some things that you'll need to take care of first:
Inform your affiliates about the upcoming change
Payout any pending commissions and clear out pending conversions
Export any data and reports for record-keeping (You can checkout our help guide on how to run reports)
Shopify users
If Refersion account is billed through Shopify, then you can simply uninstall our app to cancel your Refersion subscription. If you've set up direct billing with us, then please email or start a chat with us to get begin the cancellation process.
Other e-commerce users
Send us an email or chat with us, and we will being the cancellation process for your account.
Affiliates
Affiliates can delete their own accounts from their Affiliate Dashboard:
From the Affiliate Dashboard, go to Settings > Delete Account.
Enter your Current Password and click Delete Account.
