When your affiliates promote for you, they can use several types of conversion triggers to drive customers to your store. Of course if a customer places an order after using an affiliate’s conversion trigger (for example, after clicking their referral link or using their coupon code at checkout), then we’ll attribute the order as a conversion.

On the other hand, an affiliate could place an order using their own links or coupon, and Refersion would still attribute a conversion. If you want to allow the affiliate to earn commission on their order as a sort of discount (for example, if you only allow your affiliates to promote with links and not coupon codes), then you’re all set! Just approve the conversion and process a commission payment as normal.

If you don't want to give commission to affiliates when they place orders themselves, then we’ve got you covered!

We can enable a setting on your Refersion merchant account that will automatically unqualify self-referred conversions.

To do this, Refersion will check to see if the customer email and the referring affiliate email on a conversion are an exact match. If they are, then the conversion will be automatically unqualified. Here’s an example of what that looks like:

Commission is not owed on unqualified conversions, and unqualified conversions are not visible to referring affiliates. Just send an email to [email protected] if you want the feature enabled on your account!

Note: There may be cases in which affiliates use a different email address to make self-referral orders. Refersion’s system will not be able to detect such cases. If you notice this, then you can manually deny the conversion from the Manage>Conversions tab.

If you do plan on excluding commission on self-referred conversions, then we recommend acknowledging this in your program terms and conditions. You can also check out our best practice guide on what to include in your program terms as well as your privacy policy.