Payments come in three statuses: Processing, Completed, or Failed.

You can view a record of your payments from the Payments>Payment Status tab.

Payments you’ve made manually or with a Gift Card will automatically be recorded as Completed, because these processes are direct.

Payments you’ve made via a payment platform such as PayPal Payouts or Trolley can come back with any of the 3 statuses, and the information is posted as it comes into Refersion. This status depends on how the payment method was set up, and a number of other checks that can happen on the payment platform side.

Note: For PayPal only, you may see a status of Unclaimed for a commission payment. If you see this status, then we recommend reaching out to the affected affiliate as typically unclaimed payments signal that the affiliate has not fully setup their PayPal account. Once any outstanding issues are resolved, then you can wait until funds that were attempted for payment are returned to your PayPal account and retry the payment.

For payments made via PayPal Payouts or Trolley, you can click Details to:

Note: You should check with your payment platform before re-initiating a payment . Find out a few common reasons your payment hasn’t gone through.

For payments made Manually, you can click Details to:

Note: If you undo a payment, the payment status will be removed from your reporting.

For payments made by Gift Card, you can click Details to: