What is Refersion Pay?

Refersion Pay is a way for brands to automate commission payments and tax management for their affiliate program.

What are the benefits of using Refersion Pay over other payment methods?

Refersion Pay provides an end-to-end system for collecting tax forms from affiliates to automate 1099 distribution. For all approved conversions, monthly commission payments are automatically distributed to your affiliates, which will strengthen your relationship with your network and instill trust. Your program will also stand out to other affiliates and premium publishers who prefer to work with brands who offer Refersion Pay.

How do I know if my business is eligible to use Refersion Pay?

Businesses that are registered in the US, with a US-based bank account and who pay their affiliates in USD are eligible to use Refersion Pay.

Can I use Refersion Pay if our business’s parent company is registered internationally but uses a US bank account for affiliate payments?

Unfortunately not currently. Only businesses registered within the US can participate in Refersion Pay. An exception would be if your parent company is based internationally but your specific business is registered to operate as a US company either as a subsidiary of the parent company or as a separate entity.

Are there certain business categories that are unable to participate in Refersion Pay?

Businesses that sell CBD, THC or Kratom-based products are not currently able to participate in Refersion Pay. While we try to support as many businesses as we can, laws governing the sale and use of these products vary from state to state with legalization varying in each region.

Getting Started with Refersion Pay

Terms you should be familiar with when signing up:

  • Rapyd: A company that Refersion partners with to help facilitate direct payments to affiliates via ACH.

  • KYB, or “know your business”: This is a form required by our partner Rapyd in order to verify your business before your account is able to utilize Refersion Pay.

  • Tax Bandits: A company that Refersion partners with for the collection and distribution of tax forms (W-9, W8-BEN, 1099’s etc.).

What kind of information will I need to provide about my business for the KYB form?

The KYB form asks for general business information such as your business's address, description and URL. In addition, the form also asks for information about the individuals owning your company (above a certain ownership percentage threshold) as well as the person or people that manage Refersion and Refersion Pay for your account.

Who is the best person from my company to complete the KYB form?

We suggest having a registered agent, CEO or shareholder complete the KYB form.

Payments & Tax

Can I pay some affiliates with Refersion Pay and others via another payment method such as a check or gift card?

Yes. Affiliates will be able to sign up for Refersion Pay once it is enabled for your account, and once they have signed up they will only be able to receive payments through Refersion Pay.

However, affiliates that do not sign up for Refersion Pay will still be able to receive payment via other methods. This of course ensures that the appropriate payment method will still be available for any affiliates that are not US-based, do not have a US bank account or are not paid in USD.

If any of your affiliates signed up for Refersion Pay that should not have - or if they would no longer like to participate - please reach out to the Customer Success team at [email protected] to revert their enrollment.

What if a payment fails to be processed for an affiliate?

You can navigate to Payments > Payment Status in Refersion and click Retry to have Refersion process the failed payment again. The payment will be attempted again the following business day.

What if I want to change the monthly payment date for Refersion Pay?

You can navigate to Account > Payment Methods to update your monthly payment date. Future payments will be paid out on the new monthly payment date. Any payments already in queue to go out within the current month will not be amended, and will go out as originally scheduled.

Please note: Changes to the monthly payment date setting are only allowed once every 30 days.

What happens if money fails to be withdrawn from my account?

The first time after a failed withdrawal attempt, you will receive an email prompting you to verify that you have sufficient funds in your bank account in order to continue using Refersion Pay. A notification will also be displayed on your dashboard when logging into Refersion.

You’ll need to ensure your account has appropriate funds within 24 hours of the notice. If a second attempt to withdraw funds from your bank account fails on the subsequent day, your Refersion Pay features will be disabled and future pending conversions will not be added into Refersion Pay.

You’ll receive an email when this occurs and you’ll need to reach out to your account manager or our Customer Success team at [email protected] to have your Refersion Pay features re-enabled.

What if I want my funds refunded to my bank account after they have been withdrawn?

You can request a refund for specific withdrawals by going to Account > Payment Methods > Withdrawal Log. When you press the button to request a refund, our team will be notified and we’ll get in touch with you when your request has been completed.

Will payments made to affiliates before enrolling in Refersion Pay be included on 1099 forms at the end of the year?

Only payments made to affiliates after they joined Refersion Pay will be included on any auto-generated 1099’s. If you need other payments to be included on this document, please reach out to our team for assistance at [email protected].

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