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Refersion Pay is a way for brands to automate commission payments and tax management for their affiliate program.

Refersion Pay provides an end-to-end system for collecting tax forms from affiliates to automate 1099 distribution. For all approved conversions, monthly commission payments are automatically distributed to your affiliates, which will strengthen your relationship with your network and instill trust. Your program will also stand out to other affiliates and premium publishers who prefer to work with brands who offer Refersion Pay.

Businesses that are registered in the US, with a US-based bank account and who pay their affiliates in USD are eligible to use Refersion Pay.

Not at this time. Only businesses registered within the US can participate in Refersion Pay. An exception would be if your parent company is based internationally, but your specific business is registered to operate as a US company either as a subsidiary of the parent company or as a separate entity.

While we try to support as many businesses as we can, there are certain business categories that are not eligible to participate in Refersion Pay. These include but are not limited to:

If you have questions about your business's eligibility, send an email to [email protected], and we'd be happy to chat.

The process can take between 1 - 3 weeks. After you complete the KYB form, it'll need to be reviewed by our partner Rapyd's compliance team for verification and approval. If there are missing documents or questions about your business, this may cause a delay in the processing of your application.

Our team will be there to help communicate any missing requirements and submit those for verification on your behalf. We'll send you an email once the verification process has started and another email once it’s completed.

The KYB form asks for general business information such as your business's legal name (i.e., Acme Co Inc.), business address, description, and website URL.

In addition, the form also asks for information about the individuals owning your company (above a certain ownership percentage threshold) as well as the person or people that manage Refersion and Refersion Pay for your account.

US merchants can enter their Federal EIN number in this field. (IRS EIN Info)

The exact documents you'll need to provide will vary based on your business structure (see chart below).

At a minimum, all businesses will need to provide a signed "Proof of Ownership" attestation document confirming the ownership structure of the company as well as identification for any individuals who own 25% or more of the company.

** Please reach out to your onboarding specialist or the customer success team for a copy of the attestation document template.

Passport, Drivers License/State issued ID.

Using a service that transfers money for you is a heavily regulated business in the US, and the KYB is a verification standard that confirms the legal status of a company and its compliance with Anti-Money Laundering and other regulations. KYB procedures include ultimate beneficial ownership (or UBO) as a transparency mechanism. Establishing UBO allows revealing who is directly benefiting from the business profits. In essence, KYB makes it harder for criminals to disguise illegitimately obtained funds as income.

We suggest having a registered agent, CEO, or shareholder complete the KYB form.

Refersion will make a withdrawal from your bank account once a week on Friday mornings EST to fund the e-wallet. The funds are held in the e-wallet until it's time to pay the affiliates.

Yes. Affiliates will be able to sign up for Refersion Pay once it is enabled for your account, and once they have signed up, they will only be able to receive payments through Refersion Pay.

However, affiliates that do not sign up for Refersion Pay will still be able to receive payment via other methods. This of course ensures that the appropriate payment method will still be available for any affiliates that are not US-based, do not have a US bank account or are not paid in USD.

If any of your affiliates signed up for Refersion Pay that should not have - or if they would no longer like to participate - please reach out to the Customer Success team at [email protected] to revert their enrollment.

You can navigate to Payments > Payment Status in Refersion and click Retry to have Refersion process the failed payment again. The payment will be attempted again the following business day.

You can navigate to Account > Payment Methods to update your monthly payment date. Future payments will be paid out on the new monthly payment date. Any payments already in queue to go out within the current month will not be amended and will go out as originally scheduled.

Please note: Changes to the monthly payment date setting are only allowed once every 30 days.

The first time after a failed withdrawal attempt, you will receive an email prompting you to verify that you have sufficient funds in your bank account in order to continue using Refersion Pay. A notification will also be displayed on your dashboard when logging into Refersion.

You’ll need to ensure your account has appropriate funds within 24 hours of the notice. If a second attempt to withdraw funds from your bank account fails on a subsequent day, your Refersion Pay features will be disabled, and future pending conversions will not be added to Refersion Pay.

You’ll receive an email when this occurs, and you’ll need to reach out to our Customer Success team at [email protected] to have your Refersion Pay features re-enabled.

You can request a refund for specific withdrawals by going to Account > Refersion Pay Wallet. When you press the button to request a refund, our team will be notified, and we’ll get in touch with you when your request has been completed.

Only payments made to affiliates after they joined Refersion Pay will be included on any auto-generated 1099’s. If you need other payments to be included on this document, please reach out to our team for assistance at [email protected].