What is the GDPR?

The General Data Protection Regulation, known as the GDPR, was passed by the European Union in 2016. These regulations give EU citizens more control over personal data that businesses use and store. The law went into effect on May 25, 2018. The three main principles discussed within this regulation are transparency, control and accountability of storing and processing a customer’s data.

Refersion as Data Controller

As a controller, Refersion stores merchants’ and Marketplace affiliates’ data such as names, emails, phone numbers, and credit card information for billing purposes. This data is strictly used to provide services and to communicate important updates relating to our software application. This data is stored within our cloud hosting infrastructure.

Refersion as Data Processor

As a processor, we handle customers’ transaction data such as sales details, on behalf of Refersion’s merchants and partners. We process this data to provide commission calculations, tracking, and order attribution services.

How do I access, erase, restrict, or rectify data within Refersion?

Merchants and Marketplace affiliates should email our Customer Success team at [email protected]. Our team will be able to provide instructions for actions such as deleting affiliates or removing transaction data. Certain changes can be performed by the merchant or affiliate, but others will need to be performed by the Refersion team. Our Customer Success team will be able to complete all necessary verifications for the request and will provide timelines for completion.

Will Refersion enter into Data Processing Agreements with its merchants?

Refersion’s DPA for merchants follows the guidelines of the GDPR and relays all relevant information about how we collect, process, and store data. We also include within the DPA a list of all sub-processors that Refersion uses, which is updated when new sub-processors are added. Please visit our Data Protection Agreement page to download the DPA and sign up to be notified of any new sub-processors added in the future.

We are also happy to review DPAs from our Enterprise customers. Please email [email protected] with your request to help kick-off this process.

For additional details please review our Privacy Policy.

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