Sometimes an order gets returned, and you need to balance that out; or, you need to adjust a commission up or down according to the circumstance. Refersion provides the tools to manage these adjustments efficiently, whether through manual credits or using automated mechanisms connected to coupon codes and conversion triggers.
You can do that from Refersion. Here’s how:
First, find the affiliate whose commission you need to adjust.
1. Go to Affiliates>My Affiliates
2. Click on the Affiliate’s name from the list below, to open affiliate details page.
3. Click Actions
4. Click Add Manual Credit
4. Select Type of Credit:
For Credit a Specific Order Amount, enter the Order ID, then click the search icon 🔎
For Enter a Commission Amount, enter the Total Commission to Credit (positive or negative amount), and specify the Currency.
Please note: If you manually credit an order that is a part of a recurring subscription, then future recurrences of that subscription will automatically be attributed to the affiliate that you manually credited.
5. Enter a Memo or Notes to provide any additional details that might be helpful.
Important: This note will be visible to the affiliate.
6. Click Create Manual Credit to save.
You’ll see the processed commission adjustments reflected on the Conversion Page at Conversions.